☑ QUALITY CHECK
Just like store bought commercial miniatures, 3D Printed items may require sanding and priming prior to painting and/or use. 3D Printed PLA items may have small imperfections and/or print lines. We strive to only send out the highest quality prints and we don't send it if it's not good enough. We have found that after painting that these disappear and are often unnoticeable.
🎨 COLOR POLICY
GriffonCo is constantly striving to provide the best quality and options available. If an item is listed as "brown" you will get a brown color, but it may be lighter or darker than what is shown in the listing image. Our filament comes and goes out of stock and we are constantly experimenting with colors and brands to help cut the cost of the items down and to also provide better quality.
🖌 PRIMING & PAINTING
Priming our products before painting is recommended, but not required. Spray paint primer works great, but a simple base coat works well also. Any quality of acrylic paint works well with PLA and Resin Plastics.
⚙ MOVING PARTS
Some parts may appear to move. Not all parts will move. Moving parts vary from each piece and will be noted in the description or shown in the pictures if any parts are movable. Some examples of parts that may or may not move are wheels, doors etc.
All of our prints are printed original scale given to us by the designer, unless otherwise noted. This is typically done at a 28mm-30mm scale. If you would like an item to be printed larger or smaller, please contact us directly. Please use the photos for scale reference. We use a standard 20 sided die in all of our pictures to show reference scale, along with the 1 inch grid that the models are featured on.
PLA has a melting point starting at around 120 degrees F -- please do not allow your shipped items to sit in the hot sun for long periods of time. If you need special shipping arrangements, please contact us directly. We are not responsible for any damage to our products caused by high heat. We've heard not to leave this stuff in your car, but we have not seen anything melt so it's all your own risk!
Not suitable for long term outdoor usage or applications where the printed part is exposed to temperatures higher than 50 °C (122 °F).
❌ NOT INCLUDED
All items that are used for scale are not included in any purchase. Items may include die, minis, terrain, tiles and copies of the original item but show in a variation of color. Items do NOT come painted unless specifically purchased as "painted". If you are unsure of what you are receiving for the purchase price, please contact us prior to ordering.
🛒 NO PREFERENCE
Many of our customers don't care what color the print is because they intend to paint it. When you select "No Preference" for the color or style on our listing, we will ship you whatever we have in stock and ready to go. The item shipped for "no preference" will be only sent in the colors listed for that listing.
Our items are represented and shown very well in our product photos. We strive to provide you an idea of exactly what you will receive. If for some reason the item doesn't look like the picture (color/shade obviously not included as they come in different shades) then please let us know as soon as you receive your item.
🚚 SHIPPING POLICY
Our shipping times vary on our current order volumes. We typically ship orders within 1-3 days of when the order is placed. Some larger orders or specific color of PLA may take extra time. We guarantee that all items will ship within 14 days of the order being placed, if for any reason we are unable to meet that guarantee we will contact you directly.
📮 MISSING SHIPMENTS
We are not responsible for lost or stolen packages. Please verify the shipping address and assure that it is being delivered to a secure location. Please don't worry, everything has a tracking number and although we've heard some funny stories of where the package ended up, none of our shipments have been lost in transit.
🔎 MISSING ITEMS
Sometimes items like to jump from one box to another. This doesn't happen very often but we've had a couple slip ups. Don't worry, just reach out to us and let us know.
📦 RETURN POLICY
GriffonCo does not accept returns of any product. Please make sure that it's what you want and the scale is appropriate for whatever you are using it for. All products are checked for quality and are packed to assure safe travels. If you are unhappy with your purchase, please contact us directly.
If the item is found to be damaged or unusable due to our process, we will either ship you a replacement or approve for a refund, or partial refund of the item in question. In this situation your refund will be processed, and a credit will automatically be credited to your original method of payment, within 30 day. You may request credit to our store instead of a monetary refund.
📆 REPLACEMENT POLICY
GriffonCo may replace a product that does not arrive in the condition in which it was sent. Our replacement policy only lasts 3 days from the date your order has been delivered. If 3 days have gone by since your purchase, unfortunately we cannot offer you a replacement. We do require images of the product and packaging in order to review any replacement requests. The replacement must have a visual defect or issue that directly affects the items usability. Contact us directly for more information.
If the item needs to be shipped back, buyer is responsible for shipping.
🚚 RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item and recommend you purchase insurance or tracking.
❌ CRIT HAPPENS BAGS
Clearance items or "crit happens" bags will not be replaced or exchanged under any circumstances.You purchase these items knowing full well that they will have defects.
We do offer gift wrapping and are really awesome about cool ideas or thoughts you have regarding gifts for people who are important to you (not for those who aren't because why would you buy something for someone who is not important to you?) If you have a special request or a complicated thought, reach out to us -- chances are we can help you out.